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Providing and maintaining first-rate customer support isn’t a walk in the park — even when working with a single communication channel.  It requires systematic workflows, seamless coordination among your team, and adequate project supervision to communicate and assist your customers in the best possible way. If you’re using email as your primary communication channel, check out these project management tips to streamline your team coordination and deliver faster customer email service. 1. Use project management…

The customer acquisition journey is usually complicated and loaded with obstacles. That is why even after the customer has signed up for your product and confirmed their identity as real users, you must still engage them through the different distribution channels. For most marketers, user onboarding emails are one of the most convenient ways to engage and interact with the customer. They aim to reduce churn, create brand awareness, improve customer engagements, and provide insights…

Consumer data is among the most valuable resources of the 21st century. And businesses of all sizes and in all industries use it to take their marketing efforts to almost Orwellian levels.  However, while the randomized faceless information used by algorithms certainly has its place, historic and real-time data from your business’s own active users can help create a more targeted approach to new customer acquisition.  By understanding your core customer base, you can better…

Do you know what bugs me the most about customer service? The delay that I have to endure to talk to an agent. I would learn to be patient, still, the inefficiency with which my queries are answered makes me turn red with anger.  If you’ve had similar experiences, you know how unpleasant the ordeal is. Recently I had quite a different experience from my normal interactions. I landed on a website to check the…

Reducing overhead costs while maximizing profit is the goal of every business. With the right software and technology, more businesses are able to save money, increase customer base, and improve profit rates. This article will share five important software products that will help your business to save money, and ensure that your business achieves its maximum goals. You will learn what they are, how they work, and how you can use them to effectively save…

When you work in customer services, you quickly become aware of the high volume of emails that are written every day. Email is one of the main customer service channels and is, most likely, the way in which most of your customers will get in contact with you. It can be easy to forget that you are dealing with another person each time you send an email. Yet customers need to feel that their concerns…

It’s a well-known fact that just being an empathizing person is an excellent business strategy – It makes it easier for your customers to form a connection with your company. Most of the time, that bit of connection is all it takes for them to start (or continue!) to do business with you. All things being equal, the better you are at generating that kind of empathy from your potential customers, the better your business…

Hello to all MailMunch readers! At MailMunch, we are dedicated to constantly keep our product up-to-date with new features to help ensure that you can make the best of MailMunch. Keeping with our tradition, we’re back today with an awesome new feature announcement. Our Subscriber page now let’s you edit the information that any of your subscribers leave on your website. It is as simple as clicking an Edit button, literally. Wish to assign a…