Contact Management

Your entire audience, organized

Segment, filter, tag, and manage every contact in your database — all in one place, under your white-label brand.

From dynamic segments that update in real time to bulk operations across thousands of contacts, Mailmunch gives you the control and clarity to act on your audience with precision.

Complete contact management

Every tool you need to organize, segment, and act on your audience.

  • Dynamic Segments
  • Advanced Filters
  • Contact Lists
  • Contact Tags
  • Bulk Import & Export
  • Contact Timeline & Activity
  • Suppression Lists
  • GDPR & CCPA Compliance Tools

Segments that stay current

Build precise audience segments using any combination of behavior, attributes, and engagement data. Segments update automatically — no manual refresh needed.

  • Contacts auto-enrol and exit segments as their data changes
  • Combine unlimited conditions with AND / OR logic
  • Use segments directly as automation triggers or email audiences
  • Compare performance and engagement across segments
  • Create unlimited segments — no caps, no tiers

Behavior-Based

Segment contacts by email opens, link clicks, page visits, purchases, and any tracked on-site action.

Attribute-Based

Filter by name, location, company, job title, sign-up date, or any custom field stored in the contact profile.

Engagement-Based

Create segments from campaign engagement data — most active, least active, never opened, recently converted.

Real-Time Auto-Update

Segments update automatically as contact data changes — no manual refresh, always accurate and ready to use.

Find any contact in seconds

Powerful, composable filters let you slice your audience any way you need — then save those views as reusable segments or export them instantly.

Field Filters

Filter by any standard or custom contact field — name, email, phone, company, location, and more — using exact match, contains, or range operators.

Activity Filters

Narrow down contacts by specific actions they have or haven't taken, including email opens, link clicks, form submissions, and purchases.

Date Range Filters

Filter contacts added, active, or converted within a specific date range to target time-sensitive audiences with precision.

Tag Filters

Instantly surface contacts who have been tagged with one or more labels, enabling fast list-building from any tag combination.

Campaign Engagement Filters

Filter contacts by their interaction with specific campaigns — opened, clicked, bounced, or unsubscribed — for precision re-targeting.

Custom Field Filters

Build queries against any custom field you collect — subscription tier, lead source, product interest, or any data unique to your business.

Contact Lists
+ New List
Name
Contacts
Type
Updated
Actions
Newsletter Subscribers
12,480
Dynamic
2h ago
Trial Users
3,201
Static
1d ago
Paid Customers
8,954
Dynamic
5m ago
Unsubscribes
542
Suppression
3d ago
Re-engagement
1,876
Dynamic
12h ago

Manage every list with confidence

From static import lists to dynamic auto-updating audiences, every list type is supported — with full import, export, and hygiene tools built in.

  • Static & Dynamic Lists

    Create fixed lists manually or dynamic lists that auto-populate based on filter criteria and stay current without any upkeep.

  • CSV Import & Export

    Import contacts from any CSV file with field mapping, and export any list or segment at any time for use in other tools.

  • Suppression Lists

    Maintain dedicated suppression lists for unsubscribes, bounces, and manual opt-outs to protect your sender reputation.

  • List Hygiene Automation

    Automatically remove duplicates, hard bounces, and long-inactive contacts to keep every list clean and deliverable.

Label, find, and act on contacts with tags

Tags are the fastest way to organize contacts and connect your data model to your marketing. Apply them manually, automatically, or in bulk.

Manual Tagging

Add one or multiple tags to any contact individually or in bulk from the contact list view in a single action.

Auto-Tagging on Events

Automatically apply tags when a contact submits a form, clicks a link, purchases a product, or triggers any custom event.

Tag-Based Segmentation

Use tags as a fast segmentation layer — build audiences in seconds by combining any set of tags with include/exclude logic.

Automation Triggers

Fire marketing automations the moment a tag is added or removed from a contact, enabling instant, responsive workflows.

Bulk Tag Management

Apply, update, or remove tags across thousands of contacts at once using bulk actions or automated rules.

Tag Analytics

See a breakdown of how many contacts carry each tag, track tag growth over time, and measure engagement by tag.

Manage thousands of contacts at once

Bulk operations let you move fast without cutting corners. Import, export, tag, or suppress any number of contacts in a single action.

Instant

Bulk Import

Import thousands of contacts at once via CSV with smart field mapping, duplicate detection, and real-time validation.

Flexible

Bulk Export

Export any list, segment, or filtered view as a CSV at any time — with full field selection and no contact limits.

One Click

Bulk Tag / Untag

Add or remove tags from an entire filtered selection of contacts in a single action, keeping your data model consistent.

Safe

Bulk Delete & Suppress

Remove or suppress large groups of contacts with confirmation safeguards, audit logging, and the ability to restore deleted records.

A complete picture of every contact

Every interaction a contact has with your brand is captured in a single, scrollable timeline. Know exactly what to say — and when — based on real history.

  • Full history of every email sent, opened, clicked, and bounced
  • Form submission and landing page conversion events
  • Tag additions, removals, and segment changes over time
  • Custom notes and manual activity entries by your team
  • CRM sync — push activity history to your connected CRM automatically
Contact Profile
Sarah Johnson
CustomerActive
newsletterpaid-planonboardedus-east
Activity Timeline
Clicked link in "Summer Sale" email
2h ago
Opened "Weekly Newsletter #42"
1d ago
Upgraded to Pro plan
3d ago
Submitted contact form
2w ago
Tagged "onboarded" automatically
2w ago

Built for trust and compliance

Keep your contact database clean, compliant, and protected with built-in tools for privacy regulation, data hygiene, and consent management.

Built-In

GDPR & CCPA Tools

Consent tracking, right-to-erasure workflows, and data export requests handled directly from the platform.

Configurable

Double Opt-In

Enable double opt-in for any list or form to verify subscriber intent and build a fully confirmed, high-quality audience.

Automatic

Bounce & Unsubscribe Suppression

Hard bounces and unsubscribes are immediately suppressed from all future sends, protecting your sender score without manual work.

Enforced

Data Retention Policies

Set configurable data retention windows so inactive contact records are archived or deleted automatically in line with your privacy policy.

Ready to take control of your contacts?

See how Mailmunch's white-label contact management tools can power your platform. Book a personalized demo today.